FAQ

How do I order?
First, register for an account, that way you will receive automatic discounts if there are any promotions ongoing.
Then shop for what you need and once you are done click ‘view cart’ to check on your purchases. Once you are certain about the items in your “basket”, go to checkout and follow the 3 steps to check out process. You will be directed to PayPal for Credit Card payment, PayPal is absolutely safe, and you should have no worries to use your credit card for payment through PayPal.

After the payment is done, you should be directed back to www.tastebuds.sg and you will also receive an order confirmation via email. This means that your order is Confirmed and we will be processing it.

If you have any doubts, please reach us at hello@tastebuds.sg or chat with us through our website Live Chat via Whatsapp.

What is the minimum order for free delivery?
There is no minimum order for delivery. You may open single item and we will deliver.
For any orders below $100 you will be charged a delivery of $15. Otherwise, delivery is FREE locally.

How can I make payment?
You may make the payment through Paypal following the 3 step checkout process.
Or you can also pay by PayNow to 202001583M

Can I send my order to a different address?
Yes absolutely, during the check out process you can provide an address different to the billing address. We can only deliver each purchase to 1 location only.

Can I collect Reward Points on my purchases?
As this is our interim website, there will be no reward perks. But we will have it on our official site which is set to launch 3Q 2020. We do have direct promotion discount perks.
Follow us on Facebook and Instagram to be notified.

Are there any Black Out dates for delivery?
Yes, we do not delivery on Sundays, Public Holidays, Eve & Post Public Holidays.
Otherwise, Covid no Covid, we are here for you.


What are you delivery timings?
We have 4 delivery slots from Monday - Saturday.

 9am-12pm
12pm-3pm
3pm-6pm
630pm-11pm


Can I self collect my order?
We currently do not have self collection option.  But we are planning for such an option

Product Quality & Packaging.
We freshly pack chilled products daily, our quality controller manager ensures all orders look and smells good. (No, he does not sniff them.) If a seal is broken upon delivery, please email us a picture of the broken packaging to hello@tastebuds.sg within 30mins of the delivery. We will assess and arrange either a refund or exchange.

Use by best before dates on the packaging to enjoy optimum quality we promise.

Can I return my order?
Returns are not applicable for all fresh and frozen items.

Can the delivery representative bring the order into my home to my kitchen?
Due to safety, privacy and time. Our company restricts our delivery agents from entering your home. The order will be completed at your door entrance or your concierge .

How do I seek for a refund if I wish to cancel my entire order?
We only allow refunds if it is requested within 3 hours or your purchase. Due to our quick turnaround time, we are unable to honour refunds any later than 3 hours. Refunds are made every Sunday at 12pm. you should receive refund back to your method of payment.

One or more of my items were not delivered.
We apologise for this inconvenience. We will make a full refund of the undelivered items and we will also email you an updated invoice.